Terms and Conditions

1. Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS PLATFORM. By accessing or using this website, mobile application or other Lei Garden Restaurant Group product or service (collectively the "Platform") on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you signify that you have read, understand and agree to be bound by these Terms of Use and any other applicable law, whether or not you are a registered member of Lei Garden Restaurant Group. Lei Garden Restaurant Group may change these Terms of Use at any time without notice, effective upon its posting to the Platform. Your continued use of the Platform shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Platform.

1.1 Intellectual Property

All intellectual property on the Platform (except for User Generated Content) is owned by Lei Garden Restaurant Group or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are owned, registered and/or licensed by Lei Garden Restaurant Group All content on the Platform (except for User Generated Content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content ("Content") is a collective work under the copyright laws of Hong Kong and other countries and is the proprietary property of Lei Garden Restaurant Group ; All rights reserved. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Lei Garden Restaurant Group trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Platform, without Lei Garden Restaurant Group's prior written consent. The use of Lei Garden Restaurant Group trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the Platform in any external Internet site or the creation of links, hypertext or deeplinks between the Platform and any other Internet site, is prohibited without the express written consent of Lei Garden Restaurant Group.

1.2 Product Orders (apply to the extent user purchases from the platform)

Price and other information of goods presented on the Platform is only an invitation for offer and your order shall be deemed as an offer. All orders placed through the Platform are subject to Lei Garden Restaurant Group's acceptance. Your order is accepted by Lei Garden Restaurant Group, and the purchase contract between Lei Garden Restaurant Group and you is formed, only when Lei Garden Restaurant Group sends you the confirmation email informing that the products you ordered have been sent out. If you have ordered more than one product under a single order, the purchase contract is formed only in relation to the product(s) for which Lei Garden Restaurant Group has issued a confirmation email. This means that Lei Garden Restaurant Group may refuse to accept or may cancel any order, pursuant to these Terms of Use or for any other legitimate reason, and without liability to you or anyone else. If your debit card, credit card, bank account or any other 3rd party payment account (Alipay or Unionpay, etc) has already been charged for an order that is later cancelled, Lei Garden Restaurant Group will issue you a refund to your original purchasing account.

1.3 No Purchase for Resale

The Platform is intended solely for Lei Garden Restaurant Group to sell Lei Garden Restaurant Group products direct to end consumers, and therefore purchase for resale is not permitted without written consent of Lei Garden Restaurant Group Purchase for resale means the purchase of Lei Garden Restaurant Group product by someone who resells, or intends to resell, the Lei Garden Restaurant Group product to others (consumers, businesses or any third party). If Lei Garden Restaurant Group believes you are involved in purchase for resale, Lei Garden Restaurant Group reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your Platform account.

1.4 Order Cancellation

You agree that Lei Garden Restaurant Group can cancel your order (and, if applicable, refund the relevant payment through your original payment platform), without any compensation under the following circumstances:
You have reached an agreement with Lei Garden Restaurant Group;
Information of the product on the Lei Garden Restaurant Group website is obviously erroneous or the product is out of stock;
Pricing errors;
Platform technical problems;
Your order information is obviously erroneous or your order quantity exceeds the stock;
Due to force majeure, transportation delay, system failure or third-party attacks of the Lei Garden Restaurant Group website, and other circumstances beyond the control of Lei Garden Restaurant Group, Lei Garden Restaurant Group finds it necessary to cancel your order;
You fail to complete payment within the specified time;
Lei Garden Restaurant Group finds that you used robots, scripts, plug-in software or other technologies to hack the Lei Garden Restaurant Group network to purchase Lei Garden Restaurant Group products, which may affect the normal purchasing activities or rights and interests of other users, or affect the orderly sale of Lei Garden Restaurant Group products. Lei Garden Restaurant Group reserves all rights to take all necessary legal actions to protect its rights and interests;
The purpose of purchasing Lei Garden Restaurant Group products is for resale;
Using others’ accounts or identities to purchase;
Lei Garden Restaurant Group finds that the purchase evades the sale rules for special edition products (for example, purchase of more than one special edition product of the same model by one purchaser; use of the same debit card, credit card, bank account or third-party payment account to make the payment by multiple purchasers; multiple orders shipped to the same address, etc.); or
Breach of other Terms of Use, Purchase Terms and Conditions or other regulations or policies of this Platform, or restricted or forbidden acts in website activities, or circumstances in breach of principles of fairness and honesty (for example, you repeatedly refuse to accept the order of goods without legitimate reason or maliciously reserve the stock, etc.).

1.5 Promotional activities

Lei Garden Restaurant Group will periodically carry out promotional activities on this Website. The promotional activities are subjected to related terms and conditions. In case of any dispute, the decision of Lei Garden Restaurant Group shall be final. If the promotional activity involves winning or accumulating points or other rewards, General Mills Hong Kong Ltd will be the final arbitrator of the total number of points awarded and other rewards according to its records and relevant information. You shall not dispute such decision.

1.6 Underage persons

If you are under 18 or considered as underage by law or do not have the ability to make a contract or are unable to bear any legal responsibility, and when using this Website gives rise to legal obligation or responsibilities, you should not provide any personal information described in these Terms of Use and will not be allowed to use this Website. If you want to enter and browse this Website, you must seek the approval of your parent or guardian regarding the legal implications of these Terms of Use and the consequences that entail. Lei Garden Restaurant Group assumes that all users and members of this Website are of legal age. Lei Garden Restaurant Group is not obliged to check your age but if it is found that any user or member is underage, Lei Garden Restaurant Group reserves the right to take action against such user or member or his/her parents/guardian including cancelling your membership or refusing your access to this Website.

1.7 Safeguard Your Username/Password

You are responsible for any actions that take place while using your Lei Garden Restaurant Group account. Keep your username/password secure and do not allow anyone else to use your username/password to access the Platform. Lei Garden Restaurant Group is not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.
 
1.8 Links

The Platform may contain links to websites, applications or other products or services operated by other companies ("Third Party Platforms"). Lei Garden Restaurant Group does not endorse, monitor or have any control over these Third Party Platforms, which have separate terms of use and privacy policies. Lei Garden Restaurant Group is not responsible for the content or policies of Third Party Platforms and you access such Third Party Platforms at your own risk.

1.9 Indemnification

You agree to indemnify, defend, and hold harmless Lei Garden Restaurant Group, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your User Generated Content, your use of Content, your use of the Platform, your conduct in connection with the Platform or with other Platform users, or any violation of these Terms of Use, any law or the rights of any third party.

1.10 Privacy

Our Privacy Policy,which is incorporated into these Terms of Use by this reference, further describes the collection and use of information on this Platform.

1.11 Warranty Disclaimer

Lei Garden Restaurant Group does not represent or warrant that the Platform will be uninterrupted or error-free, that any defects will be corrected, or that this Platform or the server that makes the Platform available are free of viruses or anything else harmful. To the fullest extent permitted by applicable law, Lei Garden Restaurant Group does not make any warranties or representations regarding the use of the materials or Content in the Platform in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content at your own risk, and that you will be solely responsible for your use and any damage to your mobile Device, computer system or other Device in which you access the Platform, loss of data or other harm of any kind that may result. Lei Garden Restaurant Group reserves the right to change any and all Content and other items used or contained in the Platform at any time without notice.

1.12 Limitation of Liability

Lei Garden Restaurant Group SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS PLATFORM OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE PLATFORM OR THE CONDUCT OF OTHER PLATFORM USERS (WHETHER ONLINE OR OFFLINE) OR ATTENDANCE AT A Lei Garden Restaurant Group EVENT OR ANY USER GENERATED CONTENT, EVEN IF Lei Garden Restaurant Group HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM. YOUR ONLY REMEDY AGAINST Lei Garden Restaurant Group FOR USE OF THE PLATFORM OR ANY CONTENT IS TO STOP USING THE PLATFORM. THAT SAID, IF Lei Garden Restaurant Group IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS PLATFORM OR ANY CONTENT, Lei Garden Restaurant Group’s LIABILITY SHALL NOT EXCEED HK$100.00. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU

1.13 Miscellaneous

You agree that this Platform, Terms of Use, Privacy Policy and any dispute between you and Lei Garden Restaurant Group (“Dispute”) shall be governed in all respects by the laws of Hong Kong, without regard to choice of law provisions. Except where prohibited, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the Platform (including but not limited to the purchase of Lei Garden Restaurant Group products) shall be resolved individually, without resort to any form of class action, and exclusively in the court having jurisdiction over the dispute in Hong Kong in accordance with the laws of Hong Kong. You consent to waive all defenses of lack of personal jurisdiction and forum non convenient with respect to venue and jurisdiction in the courts having jurisdiction over the dispute in Hong Kong. By using the Platform, you agree to receive certain electronic communications from Lei Garden Restaurant Group You agree that any notice, agreement, disclosure or other communication that Lei Garden Restaurant Group sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. Lei Garden Restaurant Group's failure to insist upon or enforce strict performance of any of these Terms of Use shall not be considered a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall modify any of these Terms of Use. Lei Garden Restaurant Group may assign its rights and duties under these Terms of Use to any party at any time without notice to you.

1.14 Severability

If any provision in these Terms of Use is held invalid, the remainder of these Terms of Use shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms of Use and the remaining provisions are still valid and enforceable.

1.15 Termination

Lei Garden Restaurant Group reserves the right in its sole discretion to terminate your account, delete your profile and any of your User Generated Content, and restrict your use of all or any part of the Platform for any or no reason, without notice, and without liability to you or anyone else. Lei Garden Restaurant Group also reserves the right to block users from certain IP addresses or Device numbers and prevent access to the Platform. You understand and agree that some of your User Generated Content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Platform, or on other platforms (e.g. Weibo, Google, etc), may continue to appear on the Platform or on other platforms even after your User Generated Content is removed or your account is terminated. These Terms of Use remain in effect even after your account is terminated. The Terms of Use relating to Intellectual Property, Indemnification, User Interaction Disclaimer, Warranty Disclaimer, Limitation of Liability, Miscellaneous, Severability and terms that by their nature may survive termination shall survive any termination.


2. Payment

2.1 General terms and conditions
2.1.1 Once an order has been confirmed, it cannot be cancelled or changed and the amount paid will not be refunded.
2.1.2 Discount rate is based on each individual order. Accumulation of orders or re-ordering for enjoying (previous) better discount is not allowed.

2.2. Online Payment

You can pay with AliPay or UnionPay. The above payment methods are secure and reliable. All personal data and payment information are securely encrypted. The payment process is managed by our business partner mPay.


3. e-Voucher Terms and Conditions

3.1 Present the QR code in the confirmation email to redeem selected products at the designated redemption locations.
3.2. e-Voucher cannot be exchanged to cash or other items. Items sold are non-transferable.
3.3. Items that are shared to others through the e-Voucher gift panel cannot be amended or cancelled.
3.4. Email confirmation or e-Voucher is not valid if loss, damaged, altered or expired. It will not be resent.
3.5. QR Codes are unique. Once redemption for an item is done it cannot be redeemed again.
3.6. e-voucher will not be re-issued and will lead to failure of redemption should the e-voucher be redeemed before. Consumers should take the responsibility to keep this e-voucher properly. By transferring this e-voucher to others, you are agreeing to all terms and conditions as set forth herein.
3.7. e-vouchers are invalid for repeat redemption. Any attempt to fraud will bring forth criminal prosecution.
3.8. Lei Garden Restaurant Group reserve the right to examine the e-voucher and reject any suspected copy of e-voucher.
3.9. In case of any dispute, the decision of Lei Garden Restaurant Group is final.
 

4. Delivery Services

4.1. The Customers can redeem the item(s) at designated location within a designated time period. The redemption shall be invalid after designation date with no refund. The Customers can refer to confirmation email for further information.
4.2. The Customers can redeem the item(s) at designated location by presenting the order confirmation with QR code. Customers cannot redeem at other locations.
4.3. The Customer shall not be able to change the contents of the order (e.g. type and quantity of product(s)) during redemption


5. Delivery Service

5.1. Purchase Lei Garden Product Vouchers directly from us for 3-7 business days delivery within Hong Kong. Orders above HK$600 are entitled to free delivery, otherwise an Extra delivery charge of HK$30 per each order shall apply.
5.2. Delivery service only applies in HKSAR, includes HK Island, Kowloon, and New Territories, Tung Chung, Discovery Bay and Ma Wan. But not includes the Restricted districts and areas that vans cannot access.
5.3. Lei Garden Restaurant Group will not be responsible for any loss or damage caused when products are left at the door or the management office when customer requests. Lei Garden Restaurant Group shall not be liable to the extent that loss or damage is caused.
5.4. Delivery services would delay when typhoon signal, a red or black rainstorm warning is hoisted and Lei Garden Restaurant Group will reschedule delivery time.


6. Free Gift

Customers can get a FREE Lei Garden's Original XO Sauce (Voucher) with online purchase of over HK$2000, maximum 10 vouchers per purchase. Gifts is limited and available only while stocks last.